Dozuki will drag service manuals kicking, screaming into 21st century

IFixit, the site famous for its gadget teardowns and repair manuals, is launching a new business to provide manufacturers, how-to sites, or even individuals the ability to build their own library of online service manuals. Called Dozuki , the new effort extends iFixit CEO Kyle Wiens' goal to make do-it-yourself repairs a common practice.

Service manuals for the Internet Age

Wiens' logic is very simple. "Service manuals are stuck in the 20th century. We're going to fix that," he told Ars in an interview.

iFixit already solved this problem for itself over the last five years. The company originally started as a source of parts and how-to guides for repairing iPods, iPhones, and Macs. When each new Apple product is released, iFixit goes to great lengths to secure a sample and immediately disassemble the entire device to discover its parts and how it is put together.

A trip to Africa in 2010 inspired Wiens to expand iFixit's mission beyond Apple gear. Wiens viewed first-hand how our consumer culture creates mountains of toxic electronic waste from scores of discarded VCRs and computer monitors. "Repair is better than recycling," Wiens told Ars last year. "We can become vastly more sustainable by fixing things when they break rather than mining them for raw materials."

So iFixit created a sort of Wikipedia for do-it-yourself repairs based on its own work as well as with the help of hundreds of tinkerers on the Web. In addition to MacBooks and iPhones, iFixit has repair manuals for Polaroid cameras , Dodge minivans , Xbox consoles —even the lowly toaster . Wiens called it "Repair 2.0."

"When we started five years ago, we realized we needed a collaborative service manual tool," Wiens said. "There are all sorts of interesting things you need to do when teaching people to do real things—link in parts and tools, and have a consistent format so it's intuitive for the user, among other things."

Unfortunately, no existing publishing platform really fit the bill. "The closest thing was Instructables ," Wiens said. "They're nice guys, and they do a good job—but it's really just a photo slideshow. We needed much more sophistication.

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Dozuki will drag service manuals kicking, screaming into 21st century
Dozuki will drag service manuals kicking, screaming into 21st century

Manuals can be marked public or private—for instance, to limit access to authorized service technicians—and can be linked to a custom domain name (think "support.dell.com"). Finally, the deluxe "Factory" package offers larger companies a



North Jersey drivers face tough choices when it comes to repairs
North Jersey drivers face tough choices when it comes to repairs

Be careful not to "over-service" your car. "You hear, 'Change your oil every 3000 miles.' " The truth is that across the board for all 2010 vehicles, oil can be changed every 7700 miles. Check your driver's manual. "It may end up saving you money.



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